Full payment is required upon reservation. Changes to your reservation two weeks or less prior to scheduled program are subject to approval. Refunds will not be issued for no-shows. A no-show is defined as no notice was given to the Zoo prior to the program start. Cancellation requests received less than 2 weeks prior to program start date will result in a fee of 50% of the total cost of the canceled reservation. Camp programs occur rain or shine. Camp programs may be canceled due to severe weather and parents will be notified prior to the program start.